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About this policy
This policy explains how SupportClients handles information when you visit supportclients.com, read our guides, use search, or contact us. It covers this website; services you visit through external links have their own privacy policies.
You can read our guides without creating an account. This website does not offer account registration, public comments, or a newsletter signup.
Information we handle
Website requests. When your browser requests a page or file, the hosting service receives technical information such as your IP address, the requested URL, the date and time, browser information, and sometimes the referring page. Hosting access and error logs may record this information. An IP address or other technical identifier can be personal information.
Messages you choose to send. If you contact us, we receive the information you include, such as your name, email address, message, and attachments. Please avoid sending passwords, private keys, payment details, or other sensitive information.
Search. Guide search runs in your browser using a search index served by this website. We do not send search terms to an external search provider. When you submit the homepage search form, the search term appears in the search page URL and may therefore appear in hosting logs and browser history. Avoid entering personal or confidential information in search.
How we use information
We use information to deliver pages and search files, keep the website available, investigate errors and abuse, protect its security, and respond to messages and privacy requests. Advertising on this website is provided by Google AdSense, as described below. We do not send unsolicited marketing.
Where applicable data protection law requires a legal basis, website operation and security rely on our legitimate interests in maintaining a useful, secure service, balanced against your rights. Handling an enquiry may also be necessary to respond to your request before providing a service. We rely on consent where it is required for optional tracking and comply with applicable legal obligations.
Cookies and browser storage
This website shows ads through Google AdSense. Google and its partners may set and read cookies or use similar technologies on your device to serve, personalize, and measure ads. The website has no separate analytics scripts, and search and navigation do not require an advertising identifier.
Where the law requires consent for these cookies, such as in the European Economic Area, the United Kingdom, and Switzerland, a consent message provided through Google is shown before personalized advertising cookies are used. Reading this policy or continuing to browse does not by itself give consent. You can also manage cookies and site storage in your browser settings.
Google advertising
We use Google AdSense to show ads on this website. Google acts as the advertising provider and processes information under its own policies.
Third-party vendors, including Google, may use cookies to serve ads based on your prior visits to this website or other websites. Google advertising cookies allow Google and its partners to personalize ads. Ad delivery may also involve IP addresses, browser or device information, identifiers, and web beacons for measurement and fraud prevention.
For details, read how Google uses information from sites that use its services and Google’s advertising technology policy. You can manage Google personalized advertising through My Ad Center. These Google settings are separate from any consent choices offered on this website.
Sharing and external services
Hosting providers process website requests to deliver and protect the site. If you contact us, the email or support providers involved in that communication also process the information you send. Information may be disclosed when required by law or when necessary to address fraud, abuse, or security incidents.
Links to documentation, software providers, and support or purchasing services take you to other websites. Those operators handle information under their own policies. Clicking a link does not make their services part of this website.
Providers may process information in countries other than your own. Applicable protections depend on the provider, the service, and the relevant law.
Retention and security
We keep information only for as long as needed for the purpose for which it was collected, including responding to enquiries, investigating security issues, and meeting applicable legal obligations. Hosting log and backup retention also depend on the hosting provider’s settings. This policy does not promise a fixed deletion period for those systems.
We use reasonable measures to protect information, but no website, email service, or storage system can guarantee complete security.
Your privacy choices and rights
Depending on where you live and which laws apply, you may have rights to access or correct personal information, request deletion, restrict or object to processing, or receive a portable copy. Where processing relies on consent, you can withdraw that consent without affecting processing that took place before withdrawal. You may also have the right to complain to your local data protection authority.
If applicable law provides rights to opt out of the sale or sharing of personal information or its use for targeted advertising, those rights depend on the processing actually taking place. Ads on this website are served by Google AdSense. You can change your consent choices through the consent message where it is shown, and manage personalized advertising through My Ad Center.
When making a request, describe the information or interaction concerned. We may need enough information to verify that it relates to you, and will respond within the period required by applicable law.
Children’s information
Our technical guides are intended for a general audience and are not directed at children under 13. We do not knowingly seek personal information from children under 13. If you believe a child has sent us personal information, contact us so we can investigate and address it.
Changes to this policy
We will update this page when our practices change, including changes to advertising or analytics. The date at the top identifies the latest revision.
Privacy contact
For privacy questions or requests about information handled by SupportClients, reveal our contact email below. Please describe your request and include only the information needed to help us respond.